Previous incidents

The earlier performance degradation has been fully resolved.
Our systems experienced a temporary slowdown due to an unexpected spike in user activity, which caused timeouts for some users.

Our engineering team scaled the infrastructure and optimized the affected services, restoring normal performance.

🔍 Preventive Actions

Increased system capacity and auto-scaling limits.

Improved real-time monitoring for traffic surges.

Continued performance tuning as our user base grows.

We apologize ...

Earlier today, we experienced an issue in our infrastructure that affected Redis, which handles queued events in CitaPro.

As a result, some users encountered errors when creating or updating appointments, services, or performing other actions that rely on our event queue system. The incident was caused by a connection failure with Redis, which temporarily prevented proper processing of these operations.

Our technical team identified and resolved the issue within approximately 20 minutes, fu...