Incidents reported on status page for CitaPro https://status.citapro.app/ https://d1lppblt9t2x15.cloudfront.net/logos/406ba9f6e3f3bedf9038d9e25d0a6ecf.png https://status.citapro.app/ en https://status.citapro.app/incident/782533 Mon, 08 Dec 2025 22:37:00 -0000 https://status.citapro.app/incident/782533#1b2681078418ede7d43a4f5d536688b0c300b48c402d4ded2ac69212e01cbcd0 The earlier performance degradation has been fully resolved. Our systems experienced a temporary slowdown due to an unexpected spike in user activity, which caused timeouts for some users. Our engineering team scaled the infrastructure and optimized the affected services, restoring normal performance. 🔍 Preventive Actions Increased system capacity and auto-scaling limits. Improved real-time monitoring for traffic surges. Continued performance tuning as our user base grows. We apologize for the inconvenience and appreciate your understanding. https://status.citapro.app/incident/782533 Mon, 08 Dec 2025 21:40:00 -0000 https://status.citapro.app/incident/782533#6bb7da29f9bd592fcf658df987a5fa1786b745e4653fe2bcf9b06ff1b1480a4f We are currently investigating a performance issue affecting our web platform. Some users may experience slow loading times or timeouts when accessing certain parts of the application. Our team has detected unusually high traffic levels that may be impacting the stability of our services. We are actively analyzing the situation and working to restore full performance as soon as possible. We’ll provide updates as soon as more information becomes available. https://status.citapro.app/incident/759427 Thu, 06 Nov 2025 20:16:00 -0000 https://status.citapro.app/incident/759427#4114428e8bea1070050bcf49775a300e5bb524855936222be71515140bd1a99e Earlier today, we experienced an issue in our infrastructure that affected Redis, which handles queued events in CitaPro. As a result, some users encountered errors when creating or updating appointments, services, or performing other actions that rely on our event queue system. The incident was caused by a connection failure with Redis, which temporarily prevented proper processing of these operations. Our technical team identified and resolved the issue within approximately 20 minutes, fully restoring system stability. 🔍 Corrective and Preventive Actions Implemented additional proactive monitoring for Redis to detect connection drops or service disruptions in real time. Adjusted automatic reconnection and early-warning alerts to prevent similar interruptions. Evaluating redundancy improvements in the cache and queue layers to ensure higher availability. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team remains fully committed to providing a reliable and high-performance service for all CitaPro customers. https://status.citapro.app/incident/759427 Thu, 06 Nov 2025 18:35:00 -0000 https://status.citapro.app/incident/759427#2132b806b0056fb0f8aec93208552af685e8f3319573417e18343f2d339cd4df We are currently investigating an issue affecting our Redis service, which is causing errors when saving or updating appointments, services, and other operations that rely on queued events. Our engineering team has identified that the problem is related to Redis connection failures and is actively working to restore normal functionality. Some users may experience intermittent errors or temporary unavailability when performing actions that interact with the queue system. We’ll share updates as soon as we have more information.